Member Benefits

Roadside Assistance & Towing
Roadside mechanic repairs, or if required vehicle towing, provided via the AAC emergency desk and a network of independent emergency response operators.

24/7 & Australia Wide
24 hours a day, 7 days a week with full nationwide coverage.

City Benefits
Towing paid up to 20 km.

Country Benefits
The Emergency Response Operator will travel up to 80 km roundtrip from their base to provide towing or roadside assistance.

Flat Batteries
Vehicles with a flat battery will be jump started. A new battery can be brought to the vehicle and fitted if required. Any new battery ordered and provided is for the Members own cost.

Wheel Changes
A spare tyre can be fitted. A roadworthy spare tyre in the Members vehicle is required. If Member's vehicle has no roadworthy spare wheel available, the vehicle will be towed to the nearest repair location. 

Emergency Fuel
Emergency fuel can be brought to the vehicle. Any fuel provided is for the Members own cost. In exceptional cases where emergency response operator has no remaining spare fuel, vehicle will be towed to a suitable location to where it is available.

Lock Outs
In the event of being locked out, basic help is provided to attempt to gain access to your vehicle. Due to contractor limitations, this service may not be available in all cases. If a specialist locksmith is required this will be at Members own cost. In the event the member requests the vehicle be broken into to recover keys locked inside the vehicle, no responsibility or liability is taken by AAC or its contractors for any damage to that vehicle that may occur as a result.

Passenger Transport
If possible, Member (and passengers) may travel in the cabin of response vehicle. If this is not possible, alternative transport will be arranged at Members cost.

Caravans & Trailers
Arrangements for the towing and storage of caravans and trailers can be made. Any special arrangements for the towing and storage of caravans and trailers is for the Members own costs

Recommended Repairers
Help is provided finding the nearest motor vehicle repairer, if more than 100 km from home.